Ahnasa Destinations Ltd., (ADL)  is committed to maintaining the trust and confidence of our clients, those who enquire about doing business with us and anybody who pays our websites a visit.

ADL is committed to our client’s privacy and security and to taking steps designed to secure your personal and financial information. When you share your personal information with us, we will make all reasonable endeavours to keep your details secure and private. We are committed to ensuring that your personal information is protected.  ADL understands that privacy is important to you and we want your experience when interacting with us through our various communication channels to be as enjoyable and safe as possible.

Our website provides visitors with information on safaris and related travel activities. All consulting is undertaken directly by us.

Type of personal information we collect and hold

Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Generally ADL does not collect sensitive information about you such as details of your race, political beliefs, religion or health. However depending on the products and service you ask us to provide, we may be required to collect some sensitive information when we are providing you with specialised services (i.e, access requirements for a disability).

• You provide personally identifiable information when making an enquiry with us. This could be in person, by phone, via email or by submitting an online form (for example a contact or enquiry form, Guest Information Form or payment authorisation on our website). We gather this personal data with your knowledge, active permission and participation.
• We don’t gather your credit card information. All online payments are processed directly by you, via a secure payment gateway operated independently of our servers.
• The personal data that we use relates to identity (including name, date of birth, marital status, title and gender); contact (including email, telephone numbers, postal and delivery address details); transactions (payments, products/services delivered); technical (including IP address and hardware and software information that you use to access our websites and otherwise communicate with us); profile (including preferences, interests, feedback).
• Depending on the nature of the safari or the destinations that you visit we may require “special personal data” related to a unique booking reference. This additional data will have a very specific purpose which could typically relate to passport details; travel insurance, credit card details, medical details, dietary information; next of kin contact details.
• Anonymous data is gathered from our servers when you visit our site or correspond online. This technical data includes IP address details, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the device you use.
• We track your online visit to our site by giving you a “cookie” (This is a small piece of information stored by the browser software on your device. You may block cookies by editing your browser options.)

We will ask for a broad range of personal information which is necessary for us to provide you with our services. The type of personal information we ask for will depend on the type of travel products you book with ADL and the type of products or services you choose.

If we are not able to collect personal information about you we may not be able to provide you with the products, services or assistance you require. The collection, use or disclosure of your personal information is needed to provide these.

We will collect your personal information during the information life cycle, on an adhoc or a recurrent basis using the following methods: 

• directly from you by e-mail, by phone or through our online booking engine.
• from the group co-ordinator who is arranging your travel. If this is the case we request from the group leader that every member of the group has consented to them providing this Personal Information to us, in order for us to provide those products and services.
• from other persons or organisations (including related and third parties).

We will collect personal information when:

• you acquire a product or service from us;
• when you make changes to that product;
• when you enquire on our products and services or request information on our services. 

We will combine or link personal information we already know about you to other personal information we collect about you.

Purposes of collection of personal information

We collect your personal information so we can:

• Identify you and provide you with our products and services including notifying you about new products, services and promotions from time to time.
• set up, administer and manage our products and services.
• get a better understanding of you and your requirements, your behaviours and how you interact with us, so we can engage in product and service research, development and business strategy including managing the delivery of our services and products via the ways we communicate with you.

Sometimes we are required to collect your personal information to satisfy specific legal obligations.

Use and disclosure

We use and disclose your personal information for the purposes we collected it. 

For example, we will disclose your personal information to third party service providers so that they can provide the contracted services to ADL such as hosting services, mailing or sending of documentation to service providers digitally or otherwise.

As a travel service provider, ADL offers products and services on behalf of a number of other providers including but not limited to camps, lodges, hotels, local airlines, ground service providers, transport providers and insurance companies. ADL may be required to disclose your Personal Information to these providers to enable them to provide you with their services and to assist in making your experience an enjoyable and satisfying one. As these providers require this Personal Information when making your booking, if it is not provided, we will not be able to finalise your booking.

Collection use and disclosure of personal information for marketing

ADL has a large range of travel services. Marketing is an important part of our business. We will only use and disclose your personal information to keep you up to date with the range of products and services available from ADL and which we think may be of interest to you. We use a wide variety of marketing strategies including email, Whatsapp, and other internet based marketing including targeted online advertising and online behavioural marketing. Third party marketing service providers may combine the personal information we disclose to them with information they already hold about you, in order to serve you with more relevant advertising about our products and services.

Parties to whom we disclose and collect your personal information

There are a range of people and organisations (‘parties’) to whom we disclose your personal information and collect personal information from – that are not you. These may be parties related to ADL or third parties. The particular party will depend on which company or brand in ADL you do business with and what product or service you receive.

Some examples of the parties to whom we may disclose your personal information to and collect personal information from are:

• customer, product, or business organisations;
• a third party with whom we have contracted to provide travel services, administrative or other business services – for example:

1. 1. information technology providers;
   2. marketing agencies and other marketing service providers;
   3. travel providers whose product you are travelling on;

• social media and other virtual communities and networks where people create, share or exchange information;
• publicly available sources of information;
• any other organisation or person where you have asked them to provide your personal information to us or asked us to obtain personal information from them, (e.g. your parent or group organiser).

Overseas disclosure

We will send your personal information overseas and collect personal information from overseas. Instances when we will do this include:

• when you have asked us to do so or we have your consent;
• when we have outsourced a business activity or function to an overseas service provider; 
• certain electronic transactions.

We will disclose all kinds of personal information overseas but only to the extent it is necessary to perform our functions and services. In order to engage in our business activities and functions we will disclose your personal information to and collect your personal information from parties in a number of countries. We will need to from time to time disclose your personal information to and collect your personal information. This will be on an adhoc or case by case basis and for the purposes for which we collected your personal information.

Security of your personal information

We hold your personal information in:

• computer systems;
• electronic databases;
• digital records;
• in hard copy or paper files.

These storage mechanisms may be managed in a number of ways. They may be managed or administered internally by ADL. Or they could be managed by a third party storage provider with whom ADL has a contractual relationship and be either managed locally and/or overseas.

We will take all reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure. The ways we do this include:

• limiting physical access to our premises;
• restricting electronic and physical access to personal information we hold;
• having in place stand-by systems and information backups to deal with major business interruptions;
• maintaining technology security products;
• requiring any third party providers to have acceptable security measures to keep your personal information secure.

We maintain industry standard technology and procedures in respect of our information management and provision of online services. ADL has an ongoing program of review and enhancement of its security measures. The reviews and updates address such matters as security and information management policies, processes and procedures, and technology reviews such as software, virus protection and firewall settings. 

E-mail transmissions to ADL, are not necessarily secure. If you have any concern about the security of the contents of your e-mail or any other transaction over the Internet then you should consider contacting us by other means. Once ADL has received your personal information, it is stored and protected by a range of security controls, including firewalls, user identification requirements and audit trails.

ADL trains its employees and representatives in their privacy obligations, applies confidentiality obligations and provides authorised persons with user identifiers, passwords or other access codes to control access to your personal information.

Non-Clients

You may not be a client of ADL but you may interact with our company by using our transactional websites or commenting via social media. We will collect, use and disclose your personal information in accordance with this Privacy Policy and any Privacy Statement you may receive when you interact with us. Please see our Online Terms found on our transactional websites for more information about interacting with us via the Internet.

Access and Correction of Personal Information

You have the right to request access to personal information we hold about you. We are able to deny access to some or all of your personal information in specified circumstances. We will provide reasons for any refusal in writing.

If you would like to request access to the personal information we hold about you please contact us by using the relevant contact details which can be found below as we may be able to provide you this information within our normal business processes. You may be required to complete a privacy access request form. These requests may incur a fee and you will be advised of an estimated fee and the payment options at the time of written acknowledgement. This is usually provided to you within 7 business days.

Our response to your request will usually be completed within 30 days of receipt of the request. If we require further time we will contact you in writing to advise of this and provide our reasons for the further time that is required.

We rely on the accuracy of the personal information we hold about you to provide our products and services to you. You have the right to request us to correct any inaccurate, out-of-date, incomplete, irrelevant or misleading personal information. We will take such steps that are reasonable in the circumstances with regard to the purpose for which your personal information is held to make a correction. We may refuse to correct your personal information and will provide reasons for refusal in writing. If we refuse to correct your personal information you have the right to associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading. We will take such steps that are reasonable in the circumstances to associate that statement with all records containing the relevant information. You can contact us to request the correction to the personal information we hold about you by using the relevant contact details below.

Complaints Handling

If you have a complaint about how we collect, hold, use or disclose your personal information or a privacy related issue such as refusal to provide access or correction, please use our complaints process so that we can help. It is important to follow the complaint handling process in order to resolve your complaint effectively and efficiently.

Let us know

If you would like to make a complaint, please let us know by contacting us by e-mail. A response is usually provided to you within 5 business days. You can contact us by using the relevant contact information below.

Removal from our marketing lists:

If you do not want to receive emails or information or newsletters from ADL please let us know by sending an email message to info@ahanasa.com. Or follow the instructions for ‘un-subscribing” included as part of ADL’s regular newsletters and email, your name will be removed from the mailing list.

Changes and getting a copy of the Policy:

We encourage you to review and check our website regularly for any updates to this Privacy Policy. We will publish the updated version on the ADL website and by continuing to deal with us, you accept this Privacy Policy as it applies from time to time. If you would like a copy of this Privacy Policy please contact us. 

Contact Details:

If you have any questions or comments about this privacy policy or about how we handle Personal Information about you please contact ADL by email to info@ahnasa.com.